Changes to the HomeChoice Bristol Customer Portal
In November 2021 we will introduce some changes
- We will have additional bid cycles on Wednesday's, Thursday's and Friday's for our Housing Association partners to advertise their properties. You will still have 3 bids per week.
- If you have forgotten your login reference we will be able to send you a reminder email
- You can look at the average waiting times for properties by area using a new map
- If you are working with our Homeless Team and are asked to provide documents you can safely upload them to your account.
We hoped to deliver the changes in October 2021 but have had some delays. The changes will be going live in November and more information about the changes will be added shortly.
I'm struggling to pay my rent. Can I get any additional financial help?
Please note, that if you are only applying for HomeChoice Bristol because your income has reduced and you are struggling to pay your rent, you may be able to get additional financial help to pay your rent and other essential bills. Please go to http://www.bristol.gov.uk/benefits-financial-help/covid-19-financial-help for more information on the help available.
Waiting Times
Once you have registered your household, completed and submitted your HomeChoice Bristol application form your application will be assessed and you will be told if you qualify to be included on HomeChoice Bristol.
It is currently taking 25-30 weeks to assess a new application or to assess changes of circumstances on an application. We will contact you once your application has been assessed. The waiting list is very long, even people with the greatest need often wait several years before they get a council property.
You must tell us if there are any changes in your circumstances.